Frequently Asked Questions

Choose your item and its size, add it to your cart, then complete your order in a few steps. You receive a confirmation email as soon as payment is accepted.

The available payment methods are shown at checkout. All transactions are secure.

Standard shipping is free on orders of €59 or more; below that, it costs €4.90. The exact amount is always shown before payment.

You receive a tracking link by email as soon as your order ships.

Mirrors and light fixtures are packed with reinforced corners and padding suited to their size. If the package shows signs of impact, take photos before opening it.

Yes, you have 14 days from delivery to change your mind. The conditions are set out in our return policy.

Contact us as soon as possible with your order number and photos of the item and the package. We will replace or refund it at no cost to you.

Above a piece of furniture, aim for about two thirds of its width. To see your whole body, a floor mirror at least 59 in (150 cm) tall is ideal. Each product page gives the exact dimensions.

Use anchors and screws suited to your wall (drywall, concrete, brick) and to the weight shown on the product page. For large sizes, two hanging points are safer.

Wiring is always done with the power off, following your local electrical code. In a bathroom, check the protection rating (IP) shown. If in doubt, call an electrician.